Help centre

Features

• Attendance
• Creating and setting up a school
• Exporting all data
• Families, parents and guardians
• Fees
• Grades
• Groups
• Help
• Importing students
• Install the app on the home screen
• Martialnote plan
• Messages
• Navigation, colour and language
• Over plan
• Paying the Martialnote subscription
• Progression
• Roles and access
• Schedule
• Settings
• Signing in
• Student list
• Student profile
• Subscriptions
• Taking attendance without a connection
• The trial period
• Trash
• Unsubscribing

Frequently asked questions

• A parent no longer receives the school's messages. How can I find out why?
• A parent or student asks to see, correct or erase their information: what do I do?
• A parent unsubscribed by mistake. How can I resubscribe them?
• A student arrives from another school with a grade: how do I record it?
• A student does two disciplines: how do they follow two curriculums?
• A student from another group comes to my class. How do I mark them present?
• A student meets all requirements but isn't ready (or the opposite): what do I do?
• A student takes two disciplines: how do I manage their subscriptions?
• Are taxes included in the price?
• Can an instructor award a grade or a stripe?
• Can an instructor write to students or cancel a class?
• Can I import a photo or a handwritten page?
• Can I pay before the first payment date?
• Can I track progression without creating a curriculum?
• Does Martialnote see or keep my credit card?
• Does the help assistant see my school's data?
• How do I add a group or change their order?
• How do I add a parent or guardian to a student?
• How do I add a student?
• How do I add belts or grades to my school?
• How do I allow a student one more class this month?
• How do I cancel a class on a public holiday?
• How do I cancel a payment entered by mistake?
• How do I cancel the Martialnote subscription?
• How do I change a student's emergency contact?
• How do I change how the app looks?
• How do I change my school's time zone?
• How do I change the order, colour or stripes of a belt?
• How do I change the subscription's card?
• How do I choose which parent receives emails?
• How do I contact Martialnote support?
• How do I correct the amount of a due date?
• How do I create a class on the first Saturday of the month?
• How do I create a class that happens every other week?
• How do I create my school in Martialnote?
• How do I delete my account or unsubscribe?
• How do I export all my school's data?
• How do I get my first payment refunded?
• How do I give a discount to members of the same family?
• How do I give one student a different price?
• How do I handle different children's and adult belts?
• How do I import my student list from Excel?
• How do I invite an instructor?
• How do I know who changed a profile?
• How do I let students know a class is cancelled because of the weather?
• How do I make a summer class that stops by itself?
• How do I mark that a student no longer attends?
• How do I note what I showed after class?
• How do I pause a student's fees?
• How do I pay the Martialnote subscription?
• How do I put Martialnote on my phone's home screen?
• How do I put siblings in the same family?
• How do I record a belt, an honorary rank or a ceremony?
• How do I record a payment two months in advance?
• How do I register a child?
• How do I remove a subscription type that students use?
• How do I sell a 10-class card?
• How do I send a message to just one group?
• How do I set up a 3-month or one-year subscription?
• How do I set up a 3-month subscription that is paid in advance?
• How do I set who counts as a "regular" of a class?
• How do I sign in?
• How do I switch from monthly to annual, or back?
• How do I switch the app to French (or English)?
• How do I track progression for a student who is in no group?
• How is "Up next" chosen for a student?
• How long do items stay in the trash?
• How many questions can I ask the help assistant?
• I awarded the wrong grade or a stripe by mistake: how do I fix it?
• I can't find a student in the list. Why?
• I deleted a student by mistake. How do I get them back?
• I didn't get the sign-in link. What should I do?
• I forgot to take attendance yesterday. Can I still do it?
• I left my school's setup, how do I resume?
• I lost my phone. How can I protect my account?
• I tapped a grade template by mistake: how do I go back?
• Is handwriting recognized well on a photo?
• Is the photo of the list sent to an AI, and is it kept?
• My attendance was not sent. What do I do?
• My charge failed, what happens?
• My imported enrollment dates are reversed: how do I fix the day/month order?
• My instructor says their email is already in use, what do I do?
• My school already pays and drops below 25 active students, what happens?
• My school is a pilot school: what happens?
• My school is being verified. What can I do?
• My school is read-only because of payment, what do I do?
• My school is suspended. What should I do?
• The anti-robot check does not show when creating an account. What should I do?
• The app says "Too many requests in a short time". What should I do?
• The cards are hard to read over the photo. What can I do?
• The class changes time from January. What do I do?
• The help assistant was wrong or couldn't answer. What should I do?
• The sign-in link no longer works. Why?
• The subscription type I need doesn't exist: do I have to leave the student's profile to create it?
• Two people took attendance for the same class. Which one is kept?
• What do I do with the students "without attendance for N weeks" on Today?
• What does "No subscription" mean?
• What does Martialnote measure?
• What does my Martialnote subscription cover?
• What does the school's vocabulary change (teacher title, "form")?
• What happens if I drop back to 25 active students or less?
• What happens when a student comes more often than their subscription allows?
• What if a student pays only part of the amount?
• What is an active student for the Martialnote plan?
• When will I have to pay for Martialnote?
• Where can I find Martialnote's user guide?
• Where can I read Martialnote's privacy policy?
• Where can I read Martialnote's terms of use?
• Where do I find my receipts and invoices?
• Where do parents' replies to a message go?
• Where is my data hosted?
• Which price applies to my school?
• Who can pay the school's subscription?
• Why can't I change the attendance of an old class any more?
• Why can't I put a link in my message?
• Why can't I see students' contact details?
• Why can't I sign out?
• Why does a family with several children receive only one email?
• Why does a student appear among a class's regulars?
• Why does a student marked "active" not count towards my plan?
• Why does a student marked "inactive" still count towards my plan?
• Why does Martialnote not charge per student?
• Why does my student's profile say "Enrolled before"?
• Why does the app say "This section is for the school owner"?
• Why does the instructor see "Renew soon" with no amount?
• Why doesn't a parent receive the school's messages?
• Why don't I see the "Install the app" or "Install Martialnote" button?
• Why is an attendance counted on a different subscription than expected?
• Why is my message awaiting review?
• Why is the minimum age "to check"?
• Why pay when I go above 25 active students, if I do not need more?
• Why were some rows of my file not imported?
• Will I keep my founder rate?

Error messages

An error message on screen? Search for it above, word for word: each message has its own page, saying why it appears and what to do.

Product limits

What Martialnote does not do, worth knowing before searching further. What Martialnote does not do