MartialnoteThe help assistant was wrong or couldn't answer. What should I do?
The assistant answers only from Martialnote's user guide; it can still misunderstand a question.
- Open the Sources under the answer: they are the help pages it relies on, and they are what counts.
- Rephrase the question more precisely (screen name, button tapped, message shown).
- Tap That doesn't help: an email to support opens with the question. Read it, remove any information about a student, then send it.
If the assistant says it can't find the answer, the user guide doesn't cover it: it doesn't make things up. Then write to bonjour@martialnote.com.
See also
Didn't find your answer?
Write to bonjour@martialnote.com from your account's address, saying which screen is involved and the message shown. Support is by email only, with no guaranteed response time. Never send information about your students.