MartialnoteA parent no longer receives the school's messages. How can I find out why?
The student's record (owner only) shows "No longer receives the school's messages" when their address, or the main contact's for a minor, can no longer receive the school's messages. Three possible causes:
- Unsubscribe: the person tapped "Stop receiving" in an email. They can come back with Resubscribe (see "A parent unsubscribed by mistake. How can I resubscribe them?").
- Permanent bounce: the address no longer exists or permanently refuses emails. Martialnote then stops writing to it for every school (except administrative messages).
- Complaint (spam): the person marked a school email as spam; the address is removed for this school.
The school cannot force it back: resubscribing is the person's action, and for a bounce or a complaint, write to bonjour@martialnote.com. Meanwhile, a message preview shows the number of unsubscribed addresses, and you can reach the parent another way. See also "Why is a parent not receiving the school's messages?".
Didn't find your answer?
Write to bonjour@martialnote.com from your account's address, saying which screen is involved and the message shown. Support is by email only, with no guaranteed response time. Never send information about your students.