My instructor says their email is already in use, what do I do?
This email already has a Martialnote account. In V1, a person belongs to one school only, and an account is never overwritten.
- If the person is already in your school (they are in the Roles and access list), they just sign in with their email from the sign-in screen.
- If they already created their own account or belong to another school, invite them with another email.
For privacy, the message doesn't say where the existing account is. To delete an account, write to support: it isn't possible in the app yet.
Didn't find your answer?
Write to bonjour@martialnote.com from your account's address, saying which screen is involved and the message shown. Support is by email only, with no guaranteed response time. Never send information about your students.