How do I cancel the Martialnote subscription?
The owner opens Martialnote plan > Manage my subscription and cancels in the Stripe portal. Cancellation takes effect at the end of the period already paid: everything works until then, and the rest of the period is not refunded. The cancellation can be reversed before that date, in the same portal.
- If the school still has more than 25 active students, it becomes read-only 14 days after the end of the paid period, with an email 3 days before and on the day. It can subscribe again with Pay.
- If the school is at 25 active students or fewer, it goes back to free.
For a refund of the first payment, see the FAQ "refund my first payment". Closing the school or deleting the account is requested by email to bonjour@martialnote.com.
Didn't find your answer?
Write to bonjour@martialnote.com from your account's address, saying which screen is involved and the message shown. Support is by email only, with no guaranteed response time. Never send information about your students.