Martialnote

Why can't I sign out?

For: Owner, Instructor · In the app: / · Updated 2026-10-22

Signing out needs a connection. Without one, the app shows "Cannot sign out without a connection. Try again once online: your attendance stays on this device." and the person stays signed in.

  1. Get a connection back (Wi-Fi or mobile data).
  2. Open Settings > Account and tap Sign out again.
  3. If unsent sessions remain, the app warns that they "will be lost": wait for them to be sent (at most 30 seconds with a connection) or choose Sign out anyway.

While sign-out is refused, nothing is erased from the device: the attendance taken stays and will be sent once the connection is back. A successful sign-out erases the data kept on the device for that account. Same rule for the owner and the instructor.

Didn't find your answer?

Write to bonjour@martialnote.com from your account's address, saying which screen is involved and the message shown. Support is by email only, with no guaranteed response time. Never send information about your students.

Write to bonjour@martialnote.com