Why doesn't a parent receive the school's messages?

For a child, only the family's main contact receives messages (the first parent in the list), not every parent.

Check, in order:

1. Is the parent the main contact? If not, they receive nothing as long as the main contact has an email. To change the main contact, reorder the parents on the record (see "How do I choose which parent receives emails?").
2. Is their email entered and spelled correctly? On the child's record, family section (only the owner sees contact details).
3. Is the student active and in the targeted group? An inactive student or one in the trash receives nothing.
4. Did the preview flag it? Students without an address are listed under No address before sending.
5. Delay and spam: emails go out within the next few minutes (beyond Martialnote's daily limit, the next day). Ask the parent to check their spam folder.

An email already sent cannot be resent to another address: write a new message.