How do I cancel a payment entered by mistake?
Cancel the payment from the Fees screen or from the student's profile. Only the owner can do this.
- Fees screen, student's row: Cancel the last payment (the most recent only). Or the student's profile, Recent payments block (the latest 3): Cancel next to the payment concerned, even if it is not the last.
- The message "Payment cancelled" appears: tap Restore to put it back right away.
- The balance and statuses are recalculated.
The payment goes to the Trash: it can be restored for 30 days, then it is deleted for good. To reach an older payment, repeat the cancellation: the profile list then shows the next older one. To fix the amount of a payment, cancel it, then confirm the right payment. For a due date, see the question on correcting a due date ("How do I correct the amount of a due date?").
Didn't find your answer?
Write to bonjour@martialnote.com from your account's address, saying which screen is involved and the message shown. Support is by email only, with no guaranteed response time. Never send information about your students.