Why can my new school read only 10 photos per day?
During the trial period (at least 14 days after the school is created, with real activity), reading names from a photo is limited to 10 photos per school over a rolling 24 hours, instead of 50. Failed readings count too.
Each reading goes through a paid AI service. This lower limit protects Martialnote from abuse (accounts created only to use up this service) and helps keep free access for small schools. A legitimate school can still import its list on day one: 10 pages are usually enough.
For a longer list: continue the next day, or import the rest from a spreadsheet (.xlsx or .csv), which has no such limit. The limit becomes 50 automatically once the school becomes a trusted school; nothing needs to be done.
Didn't find your answer?
Write to bonjour@martialnote.com from your account's address, saying which screen is involved and the message shown. Support is by email only, with no guaranteed response time. Never send information about your students.