Martialnote

Why can my new school read only 10 photos per day?

For: Owner · In the app: /students/import · Updated 2026-11-02

During the trial period (at least 14 days after the school is created, with real activity), reading names from a photo is limited to 10 photos per school over a rolling 24 hours, instead of 50. Failed readings count too.

Each reading goes through a paid AI service. This lower limit protects Martialnote from abuse (accounts created only to use up this service) and helps keep free access for small schools. A legitimate school can still import its list on day one: 10 pages are usually enough.

For a longer list: continue the next day, or import the rest from a spreadsheet (.xlsx or .csv), which has no such limit. The limit becomes 50 automatically once the school becomes a trusted school; nothing needs to be done.

Didn't find your answer?

Write to bonjour@martialnote.com from your account's address, saying which screen is involved and the message shown. Support is by email only, with no guaranteed response time. Never send information about your students.

Write to bonjour@martialnote.com