Martialnote

"This photo is too large. Take it again or choose a smaller image."

Where: Import students screen (/students/import), after Take a photo or Choose an image.

Why: the image exceeds the size accepted by the service (4 MiB once decoded). It was not sent to the model and no name was read.

What to do: take the photo again, or choose a smaller image. A photo taken directly with the device is resized in the browser; a very large image imported from a computer can be cropped or compressed before trying again. .xlsx or .csv file import remains available.

Didn't find your answer?

Write to bonjour@martialnote.com from your account's address, saying which screen is involved and the message shown. Support is by email only, with no guaranteed response time. Never send information about your students.

Write to bonjour@martialnote.com