"This photo is too large. Take it again or choose a smaller image."
Where: Import students screen (/students/import), after Take a photo or Choose an image.
Why: the image exceeds the size accepted by the service (4 MiB once decoded). It was not sent to the model and no name was read.
What to do: take the photo again, or choose a smaller image. A photo taken directly with the device is resized in the browser; a very large image imported from a computer can be cropped or compressed before trying again. .xlsx or .csv file import remains available.
Didn't find your answer?
Write to bonjour@martialnote.com from your account's address, saying which screen is involved and the message shown. Support is by email only, with no guaranteed response time. Never send information about your students.