"The receipt was not sent: the school's email sending is stopped. Write to support."

Where: student profile, Payments card, Send receipt or Resend buttons.

Why: receipts are not sent while the school's message sending is paused or the school is suspended. Nothing is sent and no receipt number is used. The message says "stopped" and the status says "paused": same situation. The payment status then shows "Not sent: school sending paused".

What to do: the owner writes to support (bonjour@martialnote.com). Once sending is restored, the owner or an instructor sends the receipt by hand from the Payments card: receipts that were not sent do not go out on their own.