“The payment currency no longer changes after the first subscription.”
Where: Martialnote pricing screen (/settings/plan), Payment currency card, when tapping CAD, USD or EUR.
Why: the school's payment currency has been locked since the first subscription (first Stripe payment page completed). Stripe keeps a customer in its currency: it no longer changes, even after a cancellation. Nothing was changed.
What to do: nothing; payments continue in the currency shown. Nothing in the app can change it. See the "Martialnote pricing" article, "Payment currency" section.
Didn't find your answer?
Write to bonjour@martialnote.com from your account's address, saying which screen is involved and the message shown. Support is by email only, with no guaranteed response time. Never send information about your students.