Martialnote

“The payment currency no longer changes after the first subscription.”

Where: Martialnote pricing screen (/settings/plan), Payment currency card, when tapping CAD, USD or EUR.

Why: the school's payment currency has been locked since the first subscription (first Stripe payment page completed). Stripe keeps a customer in its currency: it no longer changes, even after a cancellation. Nothing was changed.

What to do: nothing; payments continue in the currency shown. Nothing in the app can change it. See the "Martialnote pricing" article, "Payment currency" section.

Didn't find your answer?

Write to bonjour@martialnote.com from your account's address, saying which screen is involved and the message shown. Support is by email only, with no guaranteed response time. Never send information about your students.

Write to bonjour@martialnote.com